Privacy Policy

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This Privacy Policy explains how [Business Name] ("we", "us", "our") collects, uses, discloses, and protects personal information in accordance with the Privacy Act 2020 (New Zealand).

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1. What Personal Information We Collect

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We may collect the following personal information about you:

• Name
• Contact information — phone number, email address, postal address
• Vehicle information — registration number, make, model, and tyre size
• Payment information — card details or bank details (processed via our payment provider; we do not store full card numbers)
• Appointment and service history — bookings, fittings, servicing records, and warranty claims
• Website and cookie data (if applicable) — IP address, browser type, and browsing behaviour on our website
• CCTV footage, if you visit our premises (if applicable)

We collect this information directly from you, for example when you make a booking, purchase, or enquiry, either in person, by phone, or through our website.

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2. Why We Collect Your Personal Information

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We collect and use your personal information to:

• Communicate with you, including responding to enquiries and providing customer support
• Confirm the correct tyres and services for your vehicle
• Book, manage, and remind you of appointments
• Process payments and issue invoices or receipts
• Provide warranty support and handle claims
• Maintain accurate service records for your vehicle
• Comply with our legal and regulatory obligations
• Improve our products, services, and website (where applicable)
• Send you marketing communications, but only where you have agreed to receive them

If you choose not to provide certain information, we may be unable to provide specific services — for example, we cannot book a fitting without your vehicle registration or tyre size, or confirm an appointment without a working phone number or email address.

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3. Disclosing Your Information

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We may share your personal information with:

• Payment processors, to complete transactions securely
• Tyre suppliers and manufacturers, where required for warranty claims or special orders
• Couriers or delivery providers, if arranging delivery or mobile fitting
• IT and website service providers, who help us operate our systems
• Government agencies or regulators, where required by law

We do not sell your personal information to third parties.

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4. Storage and Security

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We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. This includes secure storage systems and restricted access to personal records.We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, tax and accounting record-keeping obligations).

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5. Your Rights

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Under the Privacy Act 2020, you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask for it to be corrected if you believe it is wrong or incomplete
• Ask us to stop using it for certain purposes, such as marketing

To make a request, please contact us at paterson.bros@xtra.co.nz.

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We will respond to your request within a reasonable timeframe, usually within 20 working days, as required under the Act.

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If you are unhappy with how we have handled your personal information, you also have the right to make a complaint to the Office of the Privacy Commissioner:

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Website: www.privacy.org.nz Phone: 0800 803 909

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6. Cookies and Website Data

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If you visit our website, we may use cookies or similar technologies to improve your browsing experience and understand how our site is used. You can disable cookies through your browser settings, though this may affect site functionality.

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7. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

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8. Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: Paterson Bros. Email: paterson.bros@xtra.co.nz Phone: 03 365 0876 Address: 18 Durham Street South, Christchurch Central, Christchurch 8011